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Frequently asked questions about returns

    1. Register your return within 14 days via the return request form on our website.
    2. Print out the return form. Don't have a printer? Then write all the details of the return form on an A-4 sheet.
    3. Use 1 return form PER PACKAGE you wish to return. For example, if you want to return 3 packages, you must print out the return form 3 times.
    4. Place the return form in the box.
    5. Send the package to: Nijverheidslaan 1553, 3660 Opglabbeek – Belgium

After we have received the goods in good order at our warehouse, the new products will be registered for transport, or the amount to be credited will be refunded to your account. Depending on what has been agreed with our customer service.

  • You can register your return within 14 days after receiving your product;
  • After this you will have another 14 days to return your product;
  • Returns must be made in the original condition and packaging;
  • The costs for returning products are the responsibility of the buyer. Should an item be exchanged due to an error on our part or due to a defect, then the costs are of course for our account;
  • After 14 days it is no longer possible to return.

This depends on your chosen payment method.

We always pay three working days after handling the return shipment.

Have you still not received a refund from us after five working days? Then take cashct please contact our customer service, preferably via E-mail info@rubco.be.

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