Dispatch

Fortunately, it rarely or never happens, but due to unforeseen circumstances, a delivery can be delayed. That is why it is important to keep a close eye on the track & trace for the most recent information about your delivery.

We treat our products with the utmost care and always package them as well as possible. However, any damage during transport, due to an unforeseen circumstance, can never be ruled out. 

If you have received a damaged product, you can fill in a return form in which you clearly describe what is occurring and what you want as a solution.

You expect an order, but it has not been delivered or has only been partially delivered? That's annoying. In this case, first check the points below.

1. The track & trace code: Check the status of your order via the track & trace page. Your order may have been lost in transit, damaged or delayed for another reason. It is also possible that one order is delivered in several partial deliveries.
2. The delivery address: Is the delivery address you entered correct?
3. The (digital) mailbox: Did you receive a non-home message in your (digital) mailbox? Your package may have been delivered to the neighbors, delivered to a pick-up point nearby or the delivery person has scheduled a new delivery time.
   
   

Have you checked all the above points, but still have not received your order or only part of it? Then take Contact please contact our customer service, preferably via E-mail info@rubco.be. 

You can contact us for any to report a complaint. We immediately take action and investigate what went wrong. We try to find a suitable solution for you as soon as possible.